Terms and Conditions
Please read these terms before booking a pickup. They are written in plain language so they are easy to follow.
On this page
About these terms
These terms explain how the Scrap Mama pickup service works and what you and we agree to when you book a pickup through scrapmamabd.com, by phone or on WhatsApp. Scrap Mama buys recyclable scrap and e-waste from homes and businesses and collects it from your door.
By booking a pickup or using this website, you agree to these terms. If you do not agree, please do not use the service.
Our service
We buy paper, plastic, metals, electronics, home appliances and other recyclable scrap listed on our Scrap Rates page. Pickups are available in the cities and areas you can choose on the booking form.
We may decline items that are not recyclable, are unsafe to handle, or are not on our list. If you are unsure about an item, ask us before your pickup.
Booking a pickup
- Please give your correct name, mobile number, address, area and a pickup time that suits you.
- Our team will call you to confirm the booking before we come.
- Time slots are a planned window. Traffic or weather can sometimes cause a delay, and we will let you know if that happens.
- To change or cancel a pickup, call or WhatsApp us as early as you can.
- We may cancel a booking if we cannot reach you, if the address is outside our service area, or if the items do not match what was described.
Prices and weighing
- The rates on our website are our current buying prices per kg or per piece. They can change as market prices move.
- The rate that applies is the one in effect on the day of your pickup.
- The final amount can depend on the quantity, quality and condition of your items. For example, wet paper or damaged appliances may be priced lower.
- Everything is weighed on a digital scale in front of you, and each type of scrap is weighed separately.
- We confirm the final amount with you before you are paid.
Payment
We pay you at your door after weighing, in cash, bKash or Nagad. Please check the amount before our team leaves. If something does not look right, tell our team at the time so it can be corrected on the spot.
Your responsibilities
- You own the items you sell, or have the right to sell them.
- The items are not stolen, illegal or the subject of any dispute.
- An adult is present at the pickup, and the items can be reached safely.
- You have removed personal data, SIM cards and memory cards from phones, computers and other devices. We are not responsible for data left on devices you sell to us.
Items we do not accept
- Food waste and wet, oily or mouldy paper
- Medical and clinical waste
- Paint, chemicals, fuel, gas cylinders and other hazardous materials
- Anything illegal or stolen
We may also refuse any item our team believes is unsafe to carry or store.
Our team at your home
Our team will treat your home and belongings with care. Please tell us about stairs, narrow access or heavy items such as fridges, ACs and washing machines when you book, so we can come prepared. If anything is damaged during a pickup, tell us the same day and we will look into it.
Your information
To arrange pickups we collect your name, mobile number, address, area and booking details, and any message you send us. We use this only to provide and improve our service. Booking details are shared with our own team members through messaging apps such as Telegram and WhatsApp so they can complete your pickup.
We do not sell your information. To see, correct or delete the details we hold about you, contact us.
Calls and messages
When you book a pickup or send us a message, you agree that we may contact you by phone call, SMS or WhatsApp about that booking or request, for example to confirm the time, share an update or answer your question. We will not use your number for unrelated promotions without asking you first.
Limits of our responsibility
We work hard to keep this website accurate and our service reliable, but we cannot promise that the website will always be available or error free. As far as the law allows, we are not responsible for indirect losses, and our total responsibility for any pickup is limited to the amount paid for that pickup.
Changes to these terms
We may update these terms from time to time. The date at the top of this page shows when they were last changed. Using the service after a change means you accept the updated terms.
Governing law
These terms are governed by the laws of Bangladesh. Any dispute that cannot be settled by talking to us will be handled by the courts of Chattogram.
Contact us
Questions about these terms? Call or WhatsApp us on +880 1000-000000, email info@scrapmamabd.com, or use the form on our Contact page.